Instant Agent Framework - Queue Manager enables the quick development and deployment of virtual instant messaging queues.

• Manage and quickly route internal and external help desk requests
• Quickly locate an expert and resolve issues immediately
• Expose sales people through a web site or portal
• Leverage your Lotus/IBM Instant Messaging platform
• Quick 'no touch' deployment
• Try the queue manager :

Features

• Easily define a list of queue participants to receive incoming IM requests
• Route incoming request to all queue participants or sequentially by order of priority
• Queue participants are immediately notified when a request has been accepted
• Queue participants may 'opt out' of queue
• Logging database tracks all queue activity
• All interaction takes place via existing Lotus Sametime client user interface
• Expose the queue as a virtual user on the Sametime buddylist or on a web site

Benefits

• Provides point to multipoint instant messaging and presence
• Virtual Instant Messaging Queues - Easily create and manage Lotus Sametime based IM queues.
• No Programming Required - Let our programmers create the application and extend core functionality. You focus on creating useful instant messaging queues.
• Wizard Based Development - Quickly create Sametime based IM queues with a friendly, easy to use, interface.
• No Client Installation - Your users already have a Sametime Connect client on their desktop. That's all that's necessary with the Agent Framework Queue Manager.
• Enable your sales representatives to quickly answer requests from internet users. All in real-time.

With Instant Agent Framework Queue Manager, you can enable teams to share more information in real-time, improve communication, and enhance team performance.

To learn more about the Instant Agent Framework Queue Manager, or any of our products, please contact us at 1.919.674.6700 or email us at sales@rockingchairsoftware.com